Support

Website Hosting Support | WP Engine 24/7 (877) 973-6446 | Create a support request by logging into WP Engine at my.wpengine.com, click [Support], log in and click [create support request].
Email Support | MyKolab 24/7 Via Email Webform | Visit mykolab.com/support for help with Client Configuration and Account Management. Also available is browser-based webmail.
Training & Strategic Support | Scherr Technology 9-5 (888) 456-9101 | Get 24/7/365 support, visit scherrtech.com, fill out the webform and click [Submit]. Business hours are Mon.-Fri., 9-5 EST.
The instructional quick reference guide below is to be used in conjunction with your Scherr Technology Signature Website and WordPress content management system installation.

POSTS (create and edit blog/news articles)

Create New: Click Posts, Add New. Add the title, content, any tags and choose a category from “Categories”. Under “WordPress SEO” enter the optimized focus keyword, title, and description. Under “Featured Image”, click Set Featured Image, upload or choose an existing image to represent the post. Click Publish. Edit Existing: Click Posts. Choose the Post. Edit the title, content, tags or category. Under “WordPress SEO” edit the optimized focus keyword, title, and description. Update the post's current “Featured Image”, click Set Featured Image upload or choose an existing image replacement. Click Update.

PAGES (create and edit pages of the website)

Create New: Click Pages, Add New. Add the title, content. Under “WordPress SEO” add the optimized focus keyword, title, and description. Click Publish. NOTE: Add the page to the menubar. Edit Existing: Click Pages. Choose the Post. Edit the title or content. Under “WordPress SEO” edit the optimized focus keyword, title, and description. Click Update.

MEDIA (add an image or document from your computer)

Create New: Click Media, Add New. Click Select Files, choose the desired file and click Open, or drag-drop the image onto the section that says "Drop files here". Edit/Replace Existing: Click Media. Click on the media name, icon, edit, or Replace media. Edit the media title, Caption, Alternative Text, or Description fields. Click Update. To replace the file, click Replace media then Browse. Find the replacement file and select to either "Just replace the file" or "Replace the file, use new file name and update all links", and click Upload.

FORMS (create and edit website forms)

Create New: Click Forms, Add New. Enter a name for the form, and click Create Form. Add form fields from the “Add Fields” area and click Save Form. Open the desired location (page or post) for the form. Insert the curser in the content area (Visual or Text) and click Add Gravity Form next to Upload/Insert. Select the form name from the pulldown, click Insert form. Click Update. Edit Existing: Click Forms. Click on the Form title or mouse-over and click Edit. Edit the form fields by clicking on them or add new fields from the “Add Fields” area. Click Save Form when finished.

MENUBAR (create and edit website navigation)

Create New: Click Appearance, Menus. Use “Pages”. "Links", and “Categories” to add new menu items by clicking their corresponding check boxes and Add to Menu. New menu items are added to the bottom of the "Menu Structure" on the right. Click and drag the new menu items to the desired location in the "Menu Structure" (indenting to the right makes a menu item a drop-down of the menu item above it). Change the menu navigation label by clicking its and editing the “Navigation Label” and "Title Attribute". Click Save Menu. Edit/Delete Existing: Click Appearance, Menus. Click and drag the new menu items to the desired location in the "Menu Structure" (indenting to the right makes a menu item a drop-down of the menu item above it). Change the menu navigation label by clicking its and editing “Navigation Label” and "Title Attribute". Click Save Menu. Delete the menu by clicking its and Remove.

SIDEBARS (add or remove sidebars)

Create New: Click Appearance, Widgets Areas. Add New. Add a name. Under "Conditions" , click the checkbox(s) for the pages on which you would like the sidebar to appear. Click Publish. Edit/Delete Existing: Click Appearance, Widgets Areas. Open the sidebar by clicking its name. Edit the name, its "Conditions", and select the "Sidebar To Replace". Click Save. Delete a sidebar. by mousing over it and clicking Trash.

USERS (add or remove users)

Create New: Click Users, Add New. Enter “Username”, “Email”, “First Name”, “Last Name”, “Password”, choose a “Role” from the list. Click Add New User. Edit/Delete Existing: Click Users. Choose the user by clicking its name. Edit the “Username”, “Email”, “First Name”, “Last Name”, “Password” and/or “Role”. Click Update Profile. Delete a user by mousing over it and clicking Trash.